SnaConnect Christmas Box

SnaConnect Refund and Return Policy

At SnaConnect, we prioritize your satisfaction and strive to deliver the best quality snacks. However, if you face any issues, we’re here to help!
 

Refund Policy:

• Eligibility for Refunds:

  • Refunds are applicable only for products that are damaged, defective, or incorrect upon delivery.
  • Refund requests must be initiated within 7 days of receiving the order.
     

• Refund Process:

  • Send an email to support@snaconnect.com with your order details, a brief explanation, and clear photos of the issue.
  • Once approved, refunds will be processed within 5-7 business days and credited to your original payment method.
     

• Non-Refundable Items:

  • Opened or partially consumed products.
  • Products purchased during clearance sales or with specific non-refundable tags.

Return Policy:

• Eligibility for Returns:

  • Returns are accepted for products that are damaged, defective, or incorrect.
  • The product must be unused and in its original packaging.

• Return Process:

  • Contact us at support@snaconnect.com within 7 days of delivery.
  • We’ll provide you with return instructions, including a prepaid shipping label.

• Non-Returnable Items:

  • Perishable items nearing expiry.
  • Seasonal or special edition boxes (e.g., Christmas Special Box) unless damaged or defective.

Additional Information:

• Refunds and returns are subject to verification of the issue.
• We reserve the right to refuse refund or return requests that do not comply with our policy.

For any questions or concerns, please contact our customer support team at support@snaconnect.com or call us at +91-9990009900.

Thank you for choosing SnaConnect!

At SnaConnect, we’re committed to delivering your favorite Indian snacks fresh and on time, wherever you are. Please read our shipping policy for complete details:

Shipping Destinations

We currently ship to:

• Domestic: All locations within India.
• International: Selected countries, including the USA, UK, Canada, Australia, and more.

Processing Time

• Orders are processed within 1-3 business days of payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

• Domestic Shipping: 3–7 business days.
• International Shipping: 7–14 business days, depending on the destination and customs clearance.

Please note that these are estimated delivery times and may vary due to unforeseen circumstances.

Shipping Charges

• Domestic Orders:
  • Free shipping on orders above ₹1,500.
  • A flat fee of ₹99 applies to orders below ₹1,500.
• International Orders:
  • Shipping fees are calculated at checkout based on weight, destination, and carrier rates.

Order Tracking

• Once your order is shipped, you’ll receive an email with a tracking link to monitor your delivery status in real-time.

Customs and Duties (International Orders)

• SnaConnect is not responsible for any customs duties, taxes, or fees imposed by the destination country. These charges must be paid by the recipient.

Shipping Issues

• Lost or Delayed Packages:
  If your package hasn’t arrived within the estimated time, please contact us at support@snaconnect.com for assistance.

• Damaged or Incorrect Items:
  In case of damage or errors in your order, please email us within 48 hours of delivery with clear photos of the issue.

Thank you for choosing SnaConnect to bring a taste of home to your doorstep! For further assistance, reach out to us at support@snaconnect.com or call +91-9990009900.